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Teri L. Bristol was named Chief Operating Officer of the Federal Aviation Administration's Air Traffic Organization in March 2014.

As Chief Operating Officer, Bristol is responsible for ensuring the safety, efficiency and security of air traffic operations across the entire National Airspace System. The scope of her responsibilities includes strategic leadership and direction of all service units within the Air Traffic Organization.

In her 20-year career she has had extensive experience in leading, directing and managing Air Traffic and Technical Operations. Most recently, Bristol served as the Vice President of Technical Operations from 2009 to 2012. In this role, she was responsible for the delivery of maintenance, monitoring and engineering services in the NAS. She was also in charge of providing Spectrum and Telecommunication services to support the ATO's service units, as well as providing worldwide flight inspection services for the NAS and Department of Defense, including combat/contingency support.

Previously, Bristol was Vice President of the Service Center, now a part of Mission Support Services. The Office of Service Center was responsible for integration of NAS operational service needs and supporting the needs within Service Areas. In 2007, Bristol served as the Acting Director for Terminal Operations in the Western Service Area. Her responsibilities included daily operation of Air Traffic Control facilities in the Western Service Area, leading 2,700 employees geographically dispersed throughout the Western U.S., including Alaska and Hawaii. Bristol worked in coordination with FAA leaders, military officials, state and local governments, Congress, media and other aviation stakeholders as operations adviser.

Bristol also served as Director of Terminal Program Operations, where she was responsible for the delivery of surveillance, weather, automation and facility programs, and second-level engineering operational support for all Terminal automation systems in the NAS.

In her career with the FAA, Bristol has served in several other leadership roles. Notably as the Manager for Terminal Transition and Implementation, she helped successfully deploy the Standard Terminal Automation Replacement System. As Program Manager of the Terminal Automation ARTS IIE program, she successfully deployed Automated Radar Terminal Systems in the U.S. and Israel.

Bristol began her federal career in 1992 when she was recruited into the Department of Transportation's Acquisition Management Training Program, where she worked for the FAA, U.S. Coast Guard and the Federal Highway Administration.

Bristol holds a bachelor's degree in marketing and transportation from the University of Maryland and is a Certified Program Management Professional.

On November 1, 2015, Annie B. Andrews began her Federal career as the Federal Aviation Administration's (FAA) Assistant Administrator for Human Resource Management, AHR-1.  She is responsible for strategic partnership with FAA leadership and human resource (HR) services for more than 46,000 workforce personnel.  Ms. Andrews provides executive leadership for HR programs and policies, operations, employee and labor relations, corporate learning and development, employee safety, and workers compensation.

After a 32-year career in the Navy, in September 2015, Ms. Andrews retired at the Flag Rank of Rear Admiral.  Her decorated Naval career includes tours of duty as Chief of the Requirements Branch and Joint Manpower Planner with the Washington Joint Staff, the Executive Assistant and Naval Aide to the Assistant Secretary of the Navy for Manpower and Reserve Affairs, and as Senior Fellow on the Chief of Naval Operations Strategic Studies Group at the Naval War College, Newport, Rhode Island.

Ms. Andrews brings a wealth of HR knowledge and expertise to the role of Assistant Administrator for Human Resource Management, and possesses an extensive background in personnel management, recruitment and training.  Highlights of Ms. Andrews military career include commanding officer of Boston Military Entrance Processing Station, Navy Recruiting District San Francisco, and Navy Recruit Training Command in Great Lakes.  In her most recent military assignment, Ms. Andrews served as the Commander, Navy Recruiting Command.  As the Navy’s top recruiter and principle adviser to the Chief of Naval Personnel on recruitment strategy and objectives, she led recruitment efforts for officer and enlisted programs in both the Active Duty and Reserve components.

Ms. Andrews holds a Bachelor of Science in Criminal Justice from Savannah State University, a Master of Science in Management from Troy State University, and has been conferred an honorary Doctorate of Humane Letters from Wilson College in Pennsylvania.  Her military education includes a Master of Arts in National Security and Strategic Studies from the College of Naval Command and Staff; she is also a graduate of the Armed Forces Staff College.

Ms. Andrews was a recipient of the 2013 “Stars & Stripes” award for Leadership, and the 2015 Women of Color Lifetime Achievement.


Trish Gilbert has served as the National Air Traffic Controllers Association's seventh Executive Vice President since she was elected in September 2009. In March 2012, Gilbert was re-elected by acclamation to a second three-year term. In March 2015, Gilbert was re-elected, again by acclamation, to serve a third, three-year term. Gilbert is the first in NATCA's history to serve three-terms as Executive Vice President. 

Working as a team with NATCA President Paul Rinaldi, Gilbert has helped lead and oversee NATCA’s comprehensive efforts to build successful working relationships with the Federal Aviation Administration (FAA), Department of Transportation (DOT), the aviation industry, the AFL-CIO, and members of Congress. Her efforts include serving on many boards and committees: the FAA/NATCA Collaborative Steering Committee, the Aero Club of Washington Board of Governors, Director of the NATCA Charitable Foundation, and as the Vice Chair of the International Transport Workers’ Federation (ITF) Air Traffic Services Committee. Gilbert also sits on the AFL-CIO Political Committee, Legislative/Policy Committee, and the Committee on Women Workers. She is also the former Labor Chair of the FAA Labor Management Forum, which was tasked with modeling collaborative behavior, providing leadership, sharing best practices, and developing templates regarding pre-decisional involvement and cooperation.

Gilbert has worked with top administration and agency officials who have committed to restoring a productive working environment with its employees and recognize that a strong, respected, and fully staffed workforce is essential to ensuring the safety of the system. Gilbert has led the union’s effort to emphasize professional standards and impart the message to the union membership that in order to advance safety, NATCA must not only identify problems but help craft solutions. Thus, current efforts include the design, construction and deployment of new technology and equipment, the redesign of airspace, and an expansion of safety reporting systems that have been very successful in bringing safety issues to the forefront.

In all her roles within the union, Gilbert has been fiercely dedicated to aviation safety, working to ensure that the air traffic control profession and the National Airspace System (NAS) are held in the highest regard and function with the greatest integrity. She believes communication and collaboration are the keys to improving aviation safety professionals’ workplaces and being a part of the move to a true safety culture in the FAA.

Prior to election as NATCA Executive Vice President, Gilbert worked 21 years as an air traffic controller at Houston Center, and served in many activist roles within the union, including Facility Representative, Southwest Region Chair of NATCA’s National Legislative Committee, and Chair of the National Legislative Committee. She also chaired NATCA’s National Organizing Committee, served as NATCA Charitable Foundation Vice President and then, the Foundation’s President.

Born without arms, Jessica Cox could have succumbed to the low expectations that ushered her into this world. In spite of them all she graduated from college, learned to swim, drive a car, surf, scuba dive, fly an airplane, become a Taekwondo State Champion, and live independently using her feet in ways others who take their hands for granted can only imagine. She holds the title of the first person without arms to get a black belt in ATA Martial Arts and the Guinness World Record for the first pilot to fly with her feet. Yet, her greatest triumph in life stands far above any physical feat. It is her unrepentant regard for herself as a whole person, her high degree of self-acceptance that gives her the freedom and power to insist that society accept her, too, just as she is.

Jessica is recognized internationally as an inspirational keynote speaker.  Born without arms, Jessica now flies airplanes, drives cars, and otherwise lives a normal life using her feet as others use their hands. Convinced that the way we think has a greater impact on our lives than our physical constraints, she chose to pursue a degree in psychology at the University of Arizona.  Since then she has traveled to 20 countries and 6 continents sharing her inspirational message.

Born in 1983 in Sierra Vista, Arizona, Jessica has learned to live her life with her feet. There were many questions at the time about whether Jessica would be able to live a “normal” life. However, Jessica’s father has said he never shed a tear about her birth condition. He had full confidence in her potential. With the support of her parents and family, Jessica became confident in herself as an adult and continued to explore the world with her feet.

Jessica’s most famous accomplishment was learning how to fly. It took three states, four airplanes, three flight instructors, and three years to find the right aircraft: a 1946 415C Ercoupe Airplane. In 2008 Jessica earned her Light Sport Pilot Certificate. She received the Guinness World Record for being the first person certified to fly an airplane with only their feet in 2011.

In May 2012, Jessica married in the beautiful city of South Pasadena, CA. In the fall of that same year, Jessica became a Goodwill Ambassador for Handicap International, a Nobel Peace Prize winning NGO and has advocated for disability rights in Ethiopia, Philippines and the US Senate.

Jessica Conatser began taking flying lessons at Falcon Field in Mesa, Arizona when she was 18, in 1999.  During this time, Jessica also attended Arizona State University, graduating from the Aeronautical Management Technology program in 2003.  After completing all of her pilot ratings, she worked as a flight and ground instructor at Falcon Executive Aviation for a little over three years.  Great Lakes Aviation hired Jessica in 2006 where she began her airline career on the Beech 1900.  In 2009, Jessica left Great Lakes for Allegiant Air.  Jessica is currently a Captain on the MD80 based in IWA for Allegiant.  Jessica lives in Mesa, Arizona with her husband and two toddler girls.

When Jessica was in high school, she saw an employee highlight article in an in-flight magazine, featuring one of the first female Captains.  Jessica wrote to her then, and now to this day, they are still very close friends.  She has been my Jessica’s mentor from the beginning and she continues to inspire her.


Barbara Teicher has taken her 6’ height to levels reaching her skills and experience as an international speaker, published author and coach. Barbara helps audiences take a light hearted look at the reasons for disconnects in their business communications and relationships, then delivers a no nonsense approach for lasting solutions.

Ms.Teicher brings 25-plus years of developing leaders in Fortune 50-500 companies, government agencies and associations including the FAA (Federal Aviation Administration), the PWC ( Professional Women Controllers), the Dept. of Health and Human Services (HHS) and  the Veterans Administration (VA). She specializes in business communication and leadership development. She has been seen on ABC, NBC, CBS and FOX, as well as major newspapers across the country. She has delivered presentations to senior officers of the most recognized brands in the world.

Barbara has been interviewed numerous times on radio in the US and Canada and is endorsed by Kent Babb of The Washington Post for her book, “It’s HOW You Say It®” Effective Business Communication Skills. Barbara holds the prestigious CSP (Certified Speaking Professional) designation. Less than 8% of the over 5,000 members of the National Speakers Association and Global Speakers Federation have earned this distinction.  She is an adjunct professor coaching MBA students with Rockhurst University.

Barbara lives in the Kansas City area with her husband, Adam, and their rambunctious dog Aspen. They are the proud parents of an honors college senior daughter attending Colorado State University.

Cynthia Anne Castillo is an innovative business owner whose primary mission is to lead, inspire and mentor others.  

Castillo has been CEO of CSSI since 1993, when she took the helm of the company her father had founded. When she joined CSSI, the company had only 10 employees, was just awarded its first prime contract with the FAA, and was generating about $250,000 a year in revenue. Since then, through successful graduation of the Small Business Administration’s (SBA) 8(a) and Small Disadvantaged Business (SDB) programs, Castillo has grown CSSI into an innovative and highly respected company with several locations on the East Coast.

Under Castillo’s leadership, CSSI has reached into new markets, earning a solid reputation for quality, integrity, and loyalty. Castillo continually invests in talent, infrastructure, and resources for CSSI, strengthening both operational efficiencies and core competencies to better serve its clients and its employees.

An advocate of both professional and personal growth, Cynthia Castillo also serves as the Chair-Elect of the Air Traffic Control Association. She is the second woman in ATCA’s 61-plus-year history to hold the post, and she uses her experience as a business owner to promote and grow ATCA and advance its mission by encouraging collaboration and involvement of all stakeholders – including corporations, advocacy groups, educational organizations and individuals. She works to increase the visibility and relevance of ATCA while further securing its place as the most important organization in the air traffic community.

In addition to her active, long-term participation in ATCA, Castillo has also served on the board of directors, as a member, and as a mentor in many professional organizations. She is a member of the board of the Aero Club of Washington, and has been an active participant in several other groups and organizations, including the Small and Emerging Contractor Advisory Forum, Women in Aerospace, the Tower Club, Vistage International, and the Women Aviation Network.

A graduate of the University of California at Los Angeles with a Bachelor of Science Degree in Mathematics and Applied Science, Castillo started her career at the Hughes Aircraft Company.